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Shipping and Delivery

1. Orders are shipped using our preferred courier services.
2. Deliveries on all successful purchases will be made between 2 – 5 working day.
3. Shipping rates (if applicable) apply to major city centers; additional charges may apply for deliveries to remote areas.
4. If your package arrives damaged, please contact us within 5 days of delivery, and we will promptly assist in resolving the issue.
5. We do not accept returns beyond 7 days from the shipping date.
6. Refund recipients will receive an email confirmation for their records.
7. To cancel an order, please contact us as soon as possible. If your order has not yet been shipped, we will process your refund promptly.

Return and Refund Policy

The provision of goods and services by TL Cooling Services is subject to availability. If an item is unavailable, we will issue a full refund or store credit within 30 days. Refunds can be processed to a valid bank account in the client’s name (proof may be required). Cancellations initiated by the client will incur a 10% administration fee. Returns are accepted within 5 working days, provided the goods are unused, undamaged, and in their original packaging. A handling fee of up to 15% may apply to returned items. Refund processing for damaged or returned goods may take up to 10 working days, especially for payments made online. For warranty claims or returns, customers are responsible for shipping costs. **compressors** must be returned at the client’s expense for warranty evaluation. A third-party service is used to assess returned compressors, and if found to be functional, all associated shipping costs will be the responsibility of the customer.

Contact Us

For more information regarding shipping or returns, please don’t hesitate to reach out: Phone: +27 71 746 4545 Email: sales@coolingservices.co.za