Return and Refund Policy

The provision of goods and services by TL Cooling Services is subject to availability. In cases where goods or services are unavailable, TL Cooling Services will issue a full credit to the client within 30 days, either as a store credit or a refund to a valid bank account in the client’s name (proof may be required). Cancellations initiated by the client will incur a 10% administration fee. Returns will be accepted within 5 working days, provided the goods are unused, in their original packaging, and undamaged. The same process will apply as per the refund policy. A handling fee of up to 15% may be applied to any returned items. For damaged, unwanted, or returned goods, a 10-working-day processing period may apply for refunds, especially for payments made via PayFast. Affiliation sale payouts will be processed within 5 working days. Customers are responsible for covering the cost of returning items to TL Cooling Services for refunds or warranty claims. All compressors must be returned at the client’s expense for warranty assessments. TL Cooling Services utilizes a third-party service to evaluate and test returned compressors. If the compressor is found to be functioning properly, all shipping and delivery costs will be borne by the customer.

Customer Privacy Policy

TL Cooling Services will take all reasonable measures to protect users’ personal information, as defined under the Promotion of Access to Information Act 2 of 2000 (PAIA). A copy of the PAIA may be downloaded from the following link: http://www.polity.org.za/attachment.php?aa_id=3569.

Accepted Payment Methods

Payments can be made via Visa, MasterCard, Diners, or American Express cards, or by bank transfer into the TL Cooling Services bank account, with details available upon request.

Card Acquiring and Security

Card transactions for the TL Cooling Services Online Store are processed through PayFast (Pty) Ltd, which uses Secure Socket Layer 3 (SSL3) encryption. No card details are stored on the website. To review PayFast’s security certificate and policy, please visit https://payfast.io/.

Separation of Customer and Card Details

Customer details will be stored separately by the TL Cooling Services Online Store, while card details will be securely entered on PayFast’s website. For more information on PayFast, please visit https://payfast.io/.

Merchant Outlet Country and Transaction Currency

The merchant outlet country for transactions is South Africa, and all transactions are processed in South African Rand (ZAR).

Responsibility

TL Cooling Services assumes responsibility for all aspects of the transaction, including the sale of goods and services, customer service, support, dispute resolution, and delivery of goods. Courier services are handled by a third party, and TL Cooling Services is not liable for any issues related to the courier. Clients are advised to be aware of the risks involved with courier services.

Country of Domicile

This website is governed by the laws of South Africa. TL Cooling Services’ chosen address for all legal purposes under this agreement is 81 River Road, Lyttleton Manor, Centurion, 0045.